AI-first customer service with Intercom
8,094 views 5 months ago
Intercom is the only complete AI-first customer service platform. AI-first is a totally new way to deliver customer service. The entire Intercom platform is powered by AI—so customers get instant support with an AI Agent, teams get instant answers with an AI Copilot, and support leaders get instant AI Insights. All to help you provide best-in-class customer experiences. Intercom is the next-generation customer service platform, built for an AI-first world. Check out https://www.intercom.com for more. 00:00 Introduction 00:25 For customers: AI Agent (Fin 2) 01:40 Omnichannel & Phone 02:03 For teams: AI Copilot 03:02 Tickets 03:34 Automated workflows 04:03 For leaders: AI Insights 04:45 Recap

Shorts

For more, visit the Intercom blog on AI + Support automation here: https://www.intercom.com/blog/ai-and-automation/ Intercom has long been at the forefront of building disruptive technology into its platform, starting with Resolution Bot, its hero AI-based product that debuted in 2018. With these new advancements in generative AI, Intercom will continue to experiment and shape the core technology to solve actual customer support team needs.
Intercom is growing fast, and we're hiring. If you're interested in working on any of our teams, you can check them out here 👉 https://www.intercom.com/careers-sales https://www.intercom.com/careers-engineering https://www.intercom.com/careers-product-design https://www.intercom.com/careers-product-management https://www.intercom.com/careers-sales https://www.intercom.com/careers-research-analytics-data-science Or check out our careers page 👉 https://www.intercom.com/careers