Closing Keynote: KM 2025 & Beyond
Where is KM going with all the AI developments for the enterprise? How are our organizations responding to the social structures and changes in our world? How are they innovating and exceeding customer expectations? Get inspiration from our practitioners and futurists and be ready for KM in 2025. Moderator: Brian Pichman, Director of Strategic Innovation, Evolve Project Panelists: Julie Mohr, Principal Analyst, Forrester Daniel W. Rasmus, Founder & Principal Analyst, Serious Insights and Author Dave Snowden, Founder & Chief Scientist, The Cynefin Company Ross Smith, WW Support Leader, AI First, Microsoft and Author, The AI Revolution in Customer Service & Support
Highlights from KMWorld 2023 keynotes and presentations

How to Guard Against AI Bias

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The ROI of KM in National Non-Profits

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AI and the Future of Work

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